Privacy Policy

1. Data we collect

We collect the minimum data needed to operate the store and fulfil your orders.

• Account details such as your name, phone number, email address, and account identifier.
• Order, cash-on-delivery, cart, product, note, and order-history information.
• Delivery addresses and precise location only when you choose to use your location to set a delivery address.
• Reviews, favourites, rewards, referrals, language, and notification preferences.
• Device identifiers, notification tokens, usage data, diagnostics, and crash reports.

2. How we use data

We use data to provide, improve, and protect the service you request.

• Create and verify accounts, sign users in, and restore account access.
• Process orders, determine delivery coverage, and communicate order status.
• Save carts and preferences and send notifications you have allowed.
• Measure service performance, resolve errors, and prevent misuse or fraud.
• Meet legal obligations and protect customers' and the store's rights.

3. How we share data

We do not sell personal data. We share it only as needed to operate the service.

• Hosting, database, authentication, analytics, notification, and crash-processing providers.
• Store staff and delivery drivers to the extent needed to prepare and deliver an order.
• Competent authorities when required by law or necessary to protect rights and safety.
• Other parties only after we obtain your explicit consent.

4. Data retention

We retain data while your account is active or while it is needed to provide the service.

• Order and transaction records may be retained for accounting, legal obligations, and dispute resolution.
• Data is deleted or anonymised when there is no longer a legitimate need to retain it.
• Backups may remain for a limited period before automatic deletion under the backup cycle.

5. Security

We use appropriate technical and organisational controls to reduce unauthorised access, loss, or alteration.

• Data is transmitted over encrypted connections and stored in protected cloud services.
• Access to data is limited by role and operational need.
• We do not store your password in readable form in the store database.

6. Your choices and rights

You can control certain data and settings in the app or by contacting us.

• Review and correct profile information and update delivery addresses.
• Decline or revoke location and notification permissions in device settings.
• Request access, correction, or deletion where applicable law permits.
• Sign out or delete your account from the Edit Profile screen in the app.

Account deletion

You can request account deletion in the Abu Omar Store app by opening Profile, Edit Profile, then Delete Account. This disables the account and signs you out. We may retain order history as required for store records and legal obligations. You may also contact us using the details in the footer below.

Contact us

For privacy questions or requests, contact Abu Omar Store using the email address or phone number shown in the footer. We may request appropriate information to verify your identity before completing an account-data request.